Short answers to common questions about selling in your Store. For the full setup, see Commerce.
| Question | Answer |
|---|
| What has to be in place before we can sell? | Xyte turns on Store for your plan. Coupons are a separate switch that Xyte also turns on. Then add a Terms of Service and a Privacy Policy, at least one currency and a payment method. The device model the product is for must be published. See Store settings. |
| Can we publish without a cancellation policy? | Yes. Terms of Service and Privacy Policy are required. The cancellation policy is optional. See Store settings. |
| Which customers see our store? | Customers that entered your vendor code, customers that approved you as a vendor, and customers that claimed one of your devices (the claim approves you automatically). Customers in your own portal always see it. No device is needed for the first two. |
| Can every Connect+ customer see our store? | Yes, if Xyte opens your store to all Connect+ customers. Contact Xyte to turn it on. Then every Connect+ customer sees all your published listings, whether or not they have your devices. Draft and archived listings stay hidden. |
| Can a customer without the device buy a warranty? | No. Warranties show in the store, marked "Added from a device", but they can only be bought from a device of the covered model. See Commerce. |
| Who at the customer can buy? | Organization admins only. Other users see your store and prices but can't add to cart or check out. Admin rights on a space, including through a group, aren't enough. This applies to every product, warranties included. |
| Why does a customer get Vendor code not found? | Customers can connect with your vendor code only once connections by code are enabled for your account. |
| Question | Answer |
|---|
| How do regional prices work? | You set one price per currency. Add currencies under Settings → Store → Regional Pricing. Then set a price in each currency on every listing. See Store settings. |
| Does Xyte convert currencies or pick one by country? | No. There is no exchange-rate conversion. There is no link between a country and a currency. Your customer picks the currency in the Store or at checkout. |
| What if a listing is missing a currency? | Publishing stops with Missing prices in currencies: …. See Commerce, Create and publish listings. |
| Question | Answer |
|---|
| How do we give a group of customers a discount? | Tag those organizations, for example Gold. Create a coupon tied to that tag. Every tagged customer sees the discounted price automatically, with no code needed. See Commerce, Coupons. |
| Can a customer outside the tier get the same discount? | Yes, if the coupon has a code. The customer types it under Have a coupon code?. |
| Do coupons add up? | No. The customer always gets the single best coupon. |
| Do fixed-amount coupons work in every currency? | No. A fixed-amount coupon works only in the currency it was created in. Percentage coupons work in every currency. |
| Can we delete a coupon? | Only if it was never used. A used coupon can only be made inactive. |
| Which pricing models support coupons? | Standard pricing only: one-time, monthly or yearly. Usage-based and personalized prices don't support coupons. |
| Question | Answer |
|---|
| Device license or Platform license? | A device license covers one model. It unlocks a device feature through license data. A platform license (Beta) charges for premium remote commands across several models. See Product Catalog. |
| Can we change a product's pricing model later? | Not once the product has a listing. |
| What do monthly and yearly prices mean? | A subscription. It renews automatically until the customer cancels it. See Subscriptions. |
| Question | Answer |
|---|
| How do customers pay? | By credit card at checkout. Confirm with Xyte that Purchase Order checkout is available before you offer it. |
| Can we review orders before fulfillment? | Yes. Turn on Require approval before fulfillment under Settings → Store → Order Approval. Warranty orders always need approval, whatever this setting says. See Orders. |
| Question | Answer |
|---|
| Where does a customer buy a warranty? | Only from the device: Add warranty on the device or its Warranty tab. Never from the Store page. See Commerce, Warranties. |
| Why doesn't a device show Add warranty? | The device isn't claimed by that organization. Or it already has a warranty. Or no warranty is sold for its model. |
| When does coverage start and end? | Coverage starts on the start date you set when you approve the order. If you set none, it starts at approval. With a one-time price, it ends after the coverage days. With a monthly or yearly price, it lasts until the subscription is cancelled. |
| Can a warranty move to another device? | No. A warranty is never transferable. A device has one warranty, bought with quantity 1. |
