Devices

Devices is the flat inventory of every Device in your Partner Cloud, whether or not an End Customer has claimed it. Available columns are Model, Sub Model, MAC, Serial Number, Cloud ID, Firmware Version, Creation Date, Claimed, Organization, Customer, Notes, and Alias. MAC and Firmware Version are hidden until you enable them.

When a customer cannot claim a unit

Find the unit's MAC address in this list or its export (turn on the MAC column first).

• Listed and Unclaimed: the unit is registered and ready. The customer should check the identifiers they entered; for some models the registered serial number is derived from the MAC address rather than the printed label.
• Not listed: the unit has not completed its registration call to Xyte, so there is nothing to claim yet. Registration is made by the device itself once it is online, so the next step is on the device side, not in the portal.

The device count set on a hardware key never blocks registration or claiming. See Hardware Keys.