Support Center

The Support Center in Xyte offers a robust set of features to enhance support efficiency and address critical issues:

  1. Escalate - Service providers and key customers can directly escalate incidents to support teams, ensuring greater efficiency. Tickets created in the customer portal automatically appear on the support side, streamlining the process.
  1. Resolve - Facilitate fast issue resolution by allowing support teams to remotely connect to devices, retrieve logs, and execute administrative commands. This capability provides a comprehensive understanding of the user's perspective, aiding in effective troubleshooting:
  1. Integrate - Seamlessly integrate with centralized ticketing systems to track all open service calls. Xyte supports a wide range of integrations with tools such as ServiceNow, Zoho, Jira, and more, ensuring efficient management of service requests.
  1. Chat - Foster contextual communication with customers through a simple yet effective built-in chat messaging system, promoting real-time interactions and issue clarification.