The Support Center allows you to boost support efficacy and quickly resolve critical issues:
- Escalate - Service providers and key customers can directly escalate incidents to your support teams, allowing for greater efficiency. Once a ticket has been created in the end users portal, it will automatically appear on your side.
- Resolve - Enable fast issue resolution by allowing your support teams to remotely connect to troubled devices, retrieve logs, and execute administrative commands. You will get the full picture of exactly what the user sees on their side, as can be seen below:
Integrate - Integrate with your centralized ticketing system to keep track of all open service calls. Xyte supports a wide range of integrations with tools such as ServiceNow, Zoho, Jira, and more.
Chat - Communicate in context with your customers using a simple but effective built-in chat messaging system.
Updated over 1 year ago