Support Center
The Support Center in Xyte offers a robust set of features to enhance support efficiency and address critical issues:
- Escalate - Service providers and key customers can directly escalate incidents to support teams, ensuring greater efficiency. Tickets created in the customer portal automatically appear on the support side, streamlining the process.
![escalate.png 1309](https://files.readme.io/239cbf8-incidents.jpeg)
- Resolve - Facilitate fast issue resolution by allowing support teams to remotely connect to devices, retrieve logs, and execute administrative commands. This capability provides a comprehensive understanding of the user's perspective, aiding in effective troubleshooting:
![resolve.png 1310](https://files.readme.io/d334611-ticket.jpeg)
- Integrate - Seamlessly integrate with centralized ticketing systems to track all open service calls. Xyte supports a wide range of integrations with tools such as ServiceNow, Zoho, Jira, and more, ensuring efficient management of service requests.
![chat.png](https://files.readme.io/d40ad36-integerations.jpeg)
- Chat - Foster contextual communication with customers through a simple yet effective built-in chat messaging system, promoting real-time interactions and issue clarification.
![chat.png](https://files.readme.io/f7d892a-chat.jpeg)
Updated 6 months ago