Users
This section enables the partner to manage and add users, as well as create and manage groups.
Manage the users in your partner account. The Users list shows everyone with their groups, last seen, login count, and last login IP.
Click Add User to invite someone — set Email, Name, and User groups, and optionally Grant admin access to lab or Assign a support seat. Registration links are valid for 14 days; toggle Show deleted users to view removed accounts.
Support seats
A support seat is what allows a user in your partner account to work inside a customer's organization. Without one, a user can manage things at the partner level but cannot be given access to customer tenants.
- Seats are limited by your plan. Your partner plan sets how many support seats you have. When they are all in use, assigning another is rejected until you free one up or increase your allowance.
- Access to a customer organization is granted through groups. A user with a support seat can be added to a group belonging to that organization, which is what gives them access.
- Removing a seat removes that access. When you take a support seat away from a user, they are removed from every customer organization group they belonged to. Lab organizations are not affected.
- Assign a seat when inviting the user with Add User, or change it later on the user's record.
Removing a support seat takes effect immediately and revokes the user's access to every customer organization. Check what they currently have access to before removing it.
Updated 17 days ago