The Models page presents a comprehensive list of the models of all of your cloud-connected hardware devices.


Model list for all cloud-connected hardware devices

A model is a device type specification; it defines the supported features, configuration schemas, rules, digital products, and more.

To add a new model, click the “Add Model” button. Fill in the model’s display name, choose its icon, and define which base commands the device can perform. Additional custom commands can be configured later; see Configuring Custom Commands for the advanced options available.

Once you’ve created a new device model, click the model’s name in the list to further configure advanced settings.


Advanced model configuration

The available configuration options include:

  • Files - Upload and manage relevant files to support your hardware (manuals, firmware, scripts, etc.).

  • Supported Commands - Define what kinds of remote support can be administered for this device model by specifying the commands it can receive from users remotely.

  • Visibility - Stipulate where the device is visible and when it can be manually claimed. This allows hardware manufacturers to permit resellers of their hardware to claim devices. You can also grant access to this device model to specific MSPs/customers (even before it has been published, for end user testing purposes).

  • Rules - Define rules (sets of logic that the server applies to devices’ telemetry messages) for the device model. Defining rules enables incident routing to be triggered when a device’s telemetry aligns with a particular rule or group of rules.

  • Config Schema - Customize and define the schema of the device’s configuration (see Configuration Schemas for a detailed guide).

  • Image - Upload a unique image for the device model. This will allow easy identification of this particular hardware in the MSPs and end users portals.

  • Products - Configure and manage digital products that can be purchased for the device model.

Once you’re done with the configuration, click the “Publish” button to make the model visible to your customers.