The Models page presents the list of models being developed by a manufacturer. Each model contains unique property definitions for each model type.


Model list for all cloud-connected hardware devices

A model is a device type specification; it defines the supported features, configuration schemas, rules, digital products, and more.

Multiple models should be used when the connected devices have different capabilities, commands, etc. If multiple device types have the same capabilities a single Model can be shared.

To add a new model, click the “Add Model” button. Fill in the model’s display name, choose its icon, and define which base commands the device can perform. Additional custom commands can be configured later; see Configuring Custom Commands for the advanced options available.

Once you’ve created a new device model, click the model’s name in the list to further configure advanced settings.


Advanced model configuration

The available configuration options include:

  • Info - Set general properties for the model.

  • Files - Upload and manage supporting files (manuals, firmware, scripts, etc.) for your hardware.

  • Supported Commands - Specify remote support capabilities by defining the commands the device model can receive from users remotely.

  • Rules - Define logic sets (rules) applied to the device's telemetry messages. This enables incident routing triggered by telemetry alignment with specific rules or groups.

  • Config Schema -Customize and define the device's configuration schema. For a detailed guide (see [Configuration Schemas] (doc:configuration-schemas) for a detailed guide).

  • Image - Upload a unique image for the device model, facilitating easy identification in MSPs and customer portal.

  • Integrations - Configure custom parameters for external integrations.

  • Hardware Keys - Manage Hardware Keys utilized for device provisioning. Refer to Hardware Keys.

After completing the configuration, click the "Publish" button to make the model visible to your customers.