Incident Rules

Rules are sets of defined logic that the server applies to devices’ telemetry messages. When a configured rule or set/combination of rules is triggered, a new incident will be created for the device with the associated priority.

The Rules page presents a table view of all the rules that are defined in the system, for all device models. From here, admins can easily disable and enable rules and view any rule errors.

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Rule list for all devices

By selecting a particular rule name, you can configure and manage the specific parameters for this device/model.

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Advanced configuration of rules

In the general information section, you can view and edit the rule’s name, description, and priority setting, and activate/deactivate the rule for a particular device model. You can also delete the rule.

In the definition section you can specify the parameters for the rule, which specify when the telemetry messages received from a device will trigger an incident. You can define one or multiple conditions that need to be met in order for the rule to trigger a device incident.

The errors section contains a log of all JSON errors in strings sent/received. Use this log to investigate and gather information on issues arising from device telemetry and configured rules failing to trigger.

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For an advanced guide to configuring rules, see Configuring Custom Rules.