Overview

The Xyte platform has three types of Incidents that can attached to a Device:

1. Rule Based - Incidents automatically generated based on rules - See Incident Rules
2. End Customer - Incidents opened by End Customers via the End Customers Portal
3. Device Initiated - Incidents opened directly by Devices using the Open Incident API

Device initiated incidents

This type of Incidents be used to track any internal error / warning state detected by a devices and are recommended to be communicated to the server to provide the End Customer better overview of the Device's state.

The following APIs are available:

1. Open Incident - Open a new incident on the device
2. Close Incident - Close End Customer and Device Initiated incidents
3. Get Incidents - List all open incidents on a device
4. Close Incidents - Used after reboot/re-registration to clear all Device Initiated incidents