Overview

Device Claiming is the process by which an End Customer proves ownership of a previously registered Device. Claiming adds the Device to the End Customer's Customer Portal and grants them the right to monitor and manage it.

A Device can be associated with an End Customer in three ways:

1. The End Customer claims it from the Customer Portal.
2. The manufacturer assigns it from the Partner Portal.
3. The Device is claimed via the Customer Portal Core API.

End Customer claiming

The Authentication Method defines how an End Customer proves ownership when claiming a Device directly.

Manufacturer assignment

1. Open the Partner Portal.
2. Click Product in the top bar.
3. Click Devices in the left side menu.
4. Find one or more Devices with an empty Organization column. Then either:
   • Select the rows and click Assign Devices at the top, or
   • Hover the row until … appears and choose Assign Device.

Customer Portal Core API

See Claim a Device.