Managed service providers (MSPs) are companies that have been authorized by hardware manufacturers to manage their devices and customers.

MSPs’ service-level agreements (SLAs) with customers may include provisions that enable them to support those customers remotely, permitting an efficient and streamlined resolution/support process.

As an admin, you can either create new MSPs or convert existing customers to MSPs. To convert an existing tenant to an MSP, click the “Connect existing” button and enter the tenant’s unique ID.

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Converting an existing customer to an MSP

To create a new MSP, click the “Create” button and fill in the MSP’s information.

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Creating a new MSP